Frequently Asked Questions (FAQs)

General Questions

1. What makes your luxury tours different from standard tours?

Our luxury tours provide exclusive experiences, five-star accommodations, private guides, and personalized itineraries. We focus on comfort, cultural immersion, and once-in-a-lifetime experiences.

2. Do you offer custom or private tours?

Yes! We specialize in tailor-made private tours that cater to your interests, whether it’s food, history, art, or nature.

3. What is the group size for your tours?

Most of our tours are private, but for small group tours, we keep the size limited to ensure a more intimate and personalized experience.

Booking & Payment

4. How do I book a tour?

You can book directly on our website or contact our travel specialists to customize your itinerary.

5. What payment methods do you accept?

We accept major credit cards, wire transfers, and PayPal. A deposit is required to secure your booking.

6. What is your cancellation policy?

Cancellation policies vary by tour, but we offer flexible options. Please check the terms when booking.

Accommodations & Dining

7. What type of hotels do you use?

We select Japan’s finest luxury hotels, ryokans (traditional inns), and boutique accommodations with top-tier service.

8. Can you accommodate dietary restrictions?

Absolutely! Whether you need vegetarian, vegan, gluten-free, halal, or other special meals, we can arrange it.

Experiences & Activities

9. What kind of unique experiences do you offer?

From private tea ceremonies with masters to behind-the-scenes access to sumo training, our tours include rare and exclusive experiences.

10. Are your tours suitable for families?

Yes! We can design family-friendly itineraries with cultural activities, outdoor adventures, and fun experiences for children.

Transportation

11. How will we get around in Japan?

We offer private chauffeurs, luxury train experiences (like the Shinkansen and the Seven Stars train), and helicopter transfers upon request.

12. Can you arrange first-class train or flight tickets?

Yes, we can book first-class Shinkansen tickets, business or first-class flights, and private jet charters.

Safety & Security

13. Is Japan a safe destination for travelers?

Yes, Japan is one of the safest countries in the world, with low crime rates and excellent public safety. Our team ensures secure travel arrangements at all times.

14. What precautions do you take for health and safety?

We partner with trusted hotels, transport providers, and guides who prioritize hygiene and safety. We also offer 24/7 assistance during your trip.

15. Do you provide emergency assistance during the tour?

Yes, we offer 24/7 concierge support for emergencies, including medical assistance, lost items, or itinerary adjustments.

Visa & Entry Requirements

16. Do I need a visa to travel to Japan?

Visa requirements vary based on nationality. Many countries, including the US, UK, Canada, and Australia, can enter visa-free for short stays. Please check with your local Japanese consulate.

17. Can you assist with visa applications?

We can provide necessary documents (such as invitation letters) for luxury travelers requiring visas. However, the application must be submitted through the Japanese embassy or consulate in your country.

18. Are there any COVID-19 or health-related entry requirements?

Japan’s entry policies may change, so we recommend checking the latest travel advisories or consulting us for up-to-date requirements.

Miscellaneous

19. What is the best time to visit Japan?

Japan is stunning year-round! Cherry blossom season (March-April) and autumn foliage (October-November) are the most popular.

20. Do you provide travel insurance?

We strongly recommend purchasing travel insurance. While we don’t sell it directly, we can recommend trusted providers.